Privacy Policy

Privacy Policy Valent Care Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Valent Care Ltd registered in England under company number 07214905

Registered address: Norfolk House, 22-24 Market Place, Swaffham, Norfolk, England, PE37 7QH

Data Protection Officer: Paul Weston, 01903 246499

We are regulated by the Care Quality Commission (CQC)

What does this notice cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is personal data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

In simple terms, personal data is any information about you that allows you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What are your rights?
Further information about your rights can also be obtained from your local Citizens Advice Bureau. Under the GDPR, you have the following rights, which we will always work to uphold:

The right to access and to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more

The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

The right to ask us to delete or otherwise dispose of any of your personal data that we have.

The right to restrict or object to us using your personal data for a particular purpose or purposes.

What personal data do you collect?
As a care provider, we must collect some personal information on our service users, including personal health information, which is essential to our being able to provide effective care and support. The information is contained in individual files (manual and electronic) and other record systems, all of which are subject to strict security and authorised access policies.

This information, securely kept, retained and disposed of in line with the GDPR. All employees, contractors, and suppliers will be protected in the same way.

Sometimes your personal data is obtained from third parties where we’ve obtained your explicit consent or are otherwise lawfully permitted to do.

We sometimes collect some or all of the following personal data for specific and limited purposes (this varies according to your relationship with us)

Basic personal information, including name and address, date of birth and contact details Information about you and your family (such as dependents, marital status, next of kin and contact details)

Information about racial or ethnic origin, religious, philosophical beliefs, interests, and preferences

Information we receive from other sources, such as government departments and healthcare providers

Any correspondence and communications with you How we collect information?

The bulk of personal information is collected directly from form filling, mainly manually, but also electronically for some purposes, eg when contacting us through our website. All personal information obtained to meet our regulatory requirements will always be treated in line with our explicit consent, data protection, and confidentiality policies.

How we use personal data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Your personal data may be used for any of the following purposes: Providing a personalised and tailored service for you communicating with you by email, post or phone calls from you;

How long do we keep personal data?
Personal information that becomes inactive for any reason is kept securely only for as long as it is needed, before being safely disposed of. We will not keep your personal data for any longer than is necessary.

How and where do we store or transfer your personal data?
The security of your personal data is essential to us, and to protect your data, we take a number of important measures to ensure personal data is protected and is not processed for any purpose other than as agreed upon in our terms and conditions. Please contact us for further information about further information.

Do we share your personal data?
We only share the personal information with their consent on a “need to know” basis, observing strict protocols in doing so. Most information sharing is with other professionals and agencies involved with their care and treatment. Likewise, we would not disclose information about our employees without their clear agreement, eg when providing a reference.

How can you access your personal data?
If you want to know what personal data we have about you, you can ask us in writing for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request.

You will be kept fully informed of our progress.

Changes to this privacy notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change our business in a way that affects personal data protection. Any changes will be made available on the privacy policy page on our website.

Download Our CQC Report

Care Quality Commission Report

Victoria Royal Beach Residential Care Home

12-16 Grand Avenue
West Sussex
BN11 5AW